Cancellations & Payment Policies
Why do we have cancellation policies in the first place?
MyFitTrip.com is a platform in which you (the customer) can find, compare and book your sports or wellness trip with on of our partners. This means that MyFitTrip.com acts as an intermediary that allows you to book directly with the partner that offers the activity/service and/or the accommodation.
Each partner can choose a different set of policies (as described below) per package, that they deem needed for business security reasons.
The 6 different cancellation policies
Super flexible
- Cancellation 24 hours or more prior to the agreed activity starting date. You are automatically refunded for the full activity price.
- Cancellation less than 24 hours. No refund will be possible.
Flexible
- Cancellation 4 days or more prior to the agreed activity starting date. You are automatically refunded for the full activity price.
- Cancellation between 48 and 96 hours prior to the agreed activity starting date You are entitled to a 50% refund.
- Cancellation 48 hours or later are what we call last-minute cancellations. No refund will be possible.
Moderate
- Cancellation 10 days or more prior to the agreed activity starting date. You are automatically refunded for the full activity price.
- Cancellation between 4 and 10 days prior to the agreed activity starting date. You are entitled to a 50% refund.
- Cancellation 4 days or later, prior to the agreed activity starting date, is considered last-minute cancellations. No refund will be possible.
Strict
- Cancellation 30 days or more prior to the agreed activity starting date. You are automatically refunded the full activity price.
- Cancellation between 30 and 10 days prior to the agreed activity starting date. You are entitled to a 50% refund.
- Cancellation 10 days or later, prior to the agreed activity starting date, are considered last-minute cancellations. No refund will be possible.
Super strict
- Cancellation at least 90 days or more prior to the agreed activity starting date. You are automatically refunded for the full activity price.
- Cancellation between 90 and 60 days prior to the agreed activity starting date. You are entitled to be refunded a total of 75% of your total booking value.
- Cancellation between 60 and 30 days prior to the agreed activity starting date. You are entitled to be refunded a total of 50% of your total booking value.
- Cancellation after 30 days prior to the agreed activity starting date. No refund will be possible.
Non-refundable
- Cancellation are possible. No refund will be possible. Charge 100% at the time of booking.
Supplier cancellations
The instructors/guides may only cancel an Activity if circumstances beyond their control make the Activity performance impossible or dangerous, such as poor weather conditions and force majeure.
In such cases, users are obviously fully refunded.
Can I modify the dates of my booking?
You may request a change in the scheduled dates for an activity if such modification is possible (this will be activity-dependent). This can be done through our service, by calling or emailing us at customer.service@myfittrip.com.
We will contact your provider to negotiate such modification on your behalf. Should the modification request be accepted by the provider, a new reservation summary will be issued and sent out to you by e-mail.
It is however important to note that instructors/guides are under no obligation to accept such modifications in activity date or starting time. Such requests, if accepted, may be subject to fees according to the instructors/guides’ specific terms and conditions.
Should your modification request be refused by the instructors/guides, your request will be treated as a cancellation as per the above policy.
In practice?
It's all common sense. Try to contact us or your instructors/guides as soon as possible if you cannot attend the activity on the initially selected and agreed date. The instructors/guides and the MyFitTrip.com team will do their utmost to find the best solution to reschedule or postpone your activity!